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Maintenance & Technical Support
KineMatik can provide
a full post implementation service that offers ongoing maintenance of the
production system as well as technical support for users of the system.
Maintenance
Depending upon the
requirements of the client, KineMatik can offer to maintain the implemented
system, including automatic upgrades and updates to future versions of
eNovator. A Service Level Agreement (SLA) can be put in place whereby KineMatik
and the client agree on exactly how issues that may occur are dealt with and
how changes to the production system should be introduced.
Technical Support
KineMatik offers
several levels of technical customer support that can be tailored to an
individual client’s needs. This enables certain users within the client company
to access to KineMatik support personnel, through the phone, by email and/or
via an online issue tracking system. The technical support agreement can be
part of or separate to the service level agreement, giving the client complete flexibility
how they wish to handle the ongoing support of the KineMatik system.
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