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Training Services
KineMatik offers
clients a range of training services which have been specifically designed not
only to ensure people are able to use the system but also to make certain that
the system is accepted and actually used.
Training Methods
KineMatik’s training
courses can take several different forms:
- On-site classroom sessions
- One-on-one ‘on the job’ training
- Remote web based training
- Group workshops
- Training within KineMatik’s offices
- Train-the-trainer workshops
Whatever the format,
KineMatik’s consultants typically use techniques such as accelerated learning
to help ensure that the users not only understand how to use the system, but
also step through specific examples of where the system can be applied in their
day to day work. Different types of training are tailored to the different
types of user of the system, from the occasional user to the more frequent one,
from the scientist to the senior research executive.
Change Management
KineMatik consultants
are skilled in understanding the current behaviors of individuals within a
client organization and how those behaviors need to change in order that the
new system is both used and accepted. Consultants can work one-on-one with
individuals to agree tailored action plans that will help them to become more
comfortable with the new system. Typical actions may include further training
for that individual or other specific SMART (smart, measurable, agreed,
realistic and trackable) goals being set. One of the key objectives of
KineMatik’s change management program is to ensure that the client takes
ownership of the deployed solution. In order to do this, KineMatik stress the
following:
- The involvement of the client personnel in
the project deployment
- The development of ‘Power Users’
- The internal configuration of the users
- The internal response to issues
- The periodic review and signoff of stages
throughout the deployment
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