KINEMATIK QMS - COMPLAINTS

for OpenTextâ„¢ Content Suite

Automation and management of the Complaints process is essential for organizations ensuring the improvement of employee happiness, customer satisfaction and company image.   An effective Complaints process ensures efficiencies, maximizes productivity, which will ultimately reduce costs.

KineMatik QMS – Complaints is an effective Complaints Management application for OpenText Content Suite. This application automates the Complaints process in a single system while utilizing the document management and security features of Content Suite.

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KINEMATIK QMS - COMPLAINTS AT A GLANCE

  • Capture, manage, track and integrate all relevant Complaint Records in a single system
  • Notify & allow all handlers/relevant employees to respond and resolve in a timely manner
  • Deal with a Complaint at its early stage avoiding escalations and further problems
  • Report on Complaints history and trends to eliminate root cause of Complaints and prevent reoccurrence
  • Search and retrieve all relevant and linked quality documents and records
  • Configure reports & dashboards with real-time data
  • Utilize Content Suite audits and version control for all activities
  • Plug into the KineMatik QMS Framework & integrate with other Quality Process applications

KineMatik QMS Framework for Content Suite facilitates the plug-in KineMatik QMS applications including Change Control, Complaints, Corrective Actions, SOP Training and more. These applications provide linked Quality processes with content management allowing a real-time view of all quality metrics and trends across an organization.

 

 

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