We all understand the importance of an Enterprise Content Management (ECM) system. An ECM helps to keep track of all organization information in a centralized location, helps regulatory compliance, can increase productivity, deal with auditing and versioning and speed up the business process. However, an ECM is typically a platform that needs configuration.
An ECM is an investment and initially, in particular, a large monetary and resource outlay. Stakeholders expect an organization to optimize the use of the company ECM and gain value as fast as possible. This value can only be realized after it has been configured and comes from users having access to the configured ECM and its content. That means access to documents and other data. Longer term value can be derived from other business process applications and integration to other line of business systems, like SAP or Salesforce.