We all understand the importance of an Enterprise Content Management (ECM) system. An ECM helps to keep track of all organization information in a centralized location, helps regulatory compliance, can increase productivity, deal with auditing and versioning and speed up the business process. However, an ECM is typically a platform that needs configuration.
An ECM is an investment and initially, in particular, a large monetary and resource outlay. Stakeholders often expect an organization to optimize the company ECM and gain value as fast as possible. This value comes from users getting access to the configured ECM and its content. That means access to documents and other data. Longer term value can also include other business applications.