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                OpenText Complaints for Content Suite by KineMatik

Automation and management of the Complaints process is essential for organizations ensuring the improvement of employee happiness, customer satisfaction and company image. An effective Complaints process increases efficiencies and maximizes productivity which will ultimately reduce costs.

OpenText Complaints for Content Suite  by KineMatik is an effective Complaints Management Solution for OpenText Content Suite. The Solution automates the Complaints process in a single system while utilizing the document management and security features of Content Suite 

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  • Capture, manage, track and integrate all relevant complaint records in a single system
  • Notify & allow all handlers/relevant employees to respond and resolve in a timely manner
  • Early intervention into a complaint can help to avoid escalations and further problems
  • Report on complaints history and trends to eliminate root cause of complaints and prevent recurrence
  • Search and retrieve all relevant quality documents and records
  • Configure reports & dashboards with real-time data
  • Utilize Content Suite audits and version control for all activities
  • Integrate with other KineMatik Business Solutions for Content Suite
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