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Customer Success Story - Ortho

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'A big win for end users is the harmonized look and feel across the Apps ….. users only need to learn one way to search for documents, one way to create documents, to approve documents, to review documents as it all has the same look and feel, it makes it much simpler for the end users'. 

Ortho Clinical Diagnostics Transform How Content is Managed And Integrated in the Ortho Landscape with KineMatik Document Change Control and OpenText Content Suite. 

 

Challenge 

  • Many different disconnected Content Management Systems & Content Repositories resulting in a high total cost of ownership
  • Content duplicate across various systems / repositories
  • Custom & manual integrations between disparate Content Management Systems / Repositories
  • Metadata minimal or non-existent
  • Different workflow processes
  • Users across all business areas / departments

Product(s) 

Value

  • Single, centralized content management system. A single source of truth for documentation.
  • Retirement of end of life systems (e.g.: Lotus Notes, Non-Supported EDMS system)
  • Reduction of license costs for external systems
  • No custom code ensuring little time spent on maintenance and upgrading
  • Application controls the creation, revision and obsoleting of documents which reduces errors and improves service/product quality
  • Applications deployed using different configurations to support different document processes
  • Easy to use and harmonized look and feel across apps which increases user adoption and saves deployment and training time

Ortho Clinical Diagnostics

Ortho is a global leader in the field of diagnostics serving two primary industries in the medical field:

Clinical laboratories by producing platforms and assays that test a variety of diseases, conditions, and substances.

Immunohematology by providing the means to ensure blood transfusion recipients receive appropriate and compatible blood.

For more information, visit: https://www.orthoclinicaldiagnostics.com/