Solution Overview
The recording, management and investigation of Incidents is critical for regulatory requirements, but it is not the only compelling reason to investigate incidents.
This process helps organizations and stakeholders to learn and improve by identifying problems in their operations, processes and work practices promoting greater quality, efficiency and safety.
Incident Management & Investigations for Extended ECM by KineMatik automates this process to collect, analyze, investigate and address incidents providing the organization guidance on how to reduce the risk of recurrence. Reporting and trend analysis can provide insights into how to improve quality in all areas of the business.
Key Values
"We have a number of Business Process Solutions including Complaints, CAPA and Audits. These linked processes give management a clear, real-time view of all complaints, what corrections have been carried out and how we can prevent them."
'We are using 5 of the KineMatik Business Process Solutions. Having all of our Processes automated and on a single system has made us much more efficient, all of our departments are fully aware of the status of each quality activity in real-times.'
Quality Manager, Manufacturing Sector