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OpenText Incident Management

& Investigations for Extended ECM

Effectively Manage Your Incidents And Investigations. 

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Incident Management Screenshot March 2023

Solution Overview

HubSpot Video

The recording, management and investigation of Incidents is critical for regulatory requirements, but it is not the only compelling reason to investigate incidents. 

This process helps organizations and stakeholders to learn and improve by identifying problems in their operations, processes and work practices promoting greater quality, efficiency and safety. 

Incident Management & Investigations for Extended ECM by KineMatik automates this process to collect, analyze, investigate and address incidents providing the organization guidance on how to reduce the risk of recurrence. Reporting and trend analysis can provide insights into how to improve quality in all areas of the business.

Download Solution Overview

Key Values

Single Source Of Truth
Address Incidents Quickly And Efficiently Automate The Incident Management And Investigations Process 
Learn And Improve  
Single, Centralized Repository For Incident Records And Documents 
Real Time Reports
Increase Efficiencies, Improve Quality 
Collect, Analyze And Investigate All Incident Activities
Resource Management
Reduce Risk, Implement Improvements 
Report On Incident History And Trends
Integrated Project Knowledge
Maintain And Demonstrate Compliance 
Full Audit Trail Management And Tracking
Connected Workspaces
Easy To Adapt And Maintain 
A Low Code Application And A Configurable Process

 Demo Environment 

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At A Glance...

Automated, Centralized Incident Management & Investigations Process
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Manage, Track And Integrate All Incidents And Investigations In A Single System


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Notify And Allow All Handlers/Relevant Employees To Analyze, Investigate And Address Incidents


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Report On Incident And Investigations’ History And Trends And Understand Improvements Made


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Search And Retrieve All Relevant And Linked Quality Documents And Records


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Configure Reports And Dashboards With Real-Time Data