for OpenTextâ„¢ Content Suite

Automation and management of the Complaints process is essential for organizations ensuring the improvement of employee happiness, customer satisfaction and company image.   An effective Complaints process ensures efficiencies, maximizes productivity, which will ultimately reduce costs.

KineMatik QMS – Complaints is an effective Complaints Management application for OpenText Content Suite. This application automates the Complaints process in a single system while utilizing the document management and security features of Content Suite.

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  • Capture, manage, track and integrate all relevant Complaint Records in a single system
  • Notify & allow all handlers/relevant employees to respond and resolve in a timely manner
  • Deal with a Complaint at its early stage avoiding escalations and further problems
  • Report on Complaints history and trends to eliminate root cause of Complaints and prevent reoccurrence
  • Search and retrieve all relevant and linked quality documents and records
  • Configure reports & dashboards with real-time data
  • Utilize Content Suite audits and version control for all activities
  • Plug into the KineMatik QMS Framework & integrate with other Quality Process applications

The KineMatik QMS Suite of Applications include Audits, Change Control, Complaints, Corrective Actions, Document Change Control, Equipment Register, SOP Training and more. These applications provide linked Quality processes within Content Suite allowing a real-time view of all quality metrics and trends across an organization while at the same time maintaining data and document security.

* OpenText is  a provider of the Enterprise Information Management software, Content Suite